Refund policy
Right of Withdrawal – 14-Day Return Policy
If you are a consumer residing in the EU, you have the right to withdraw from your purchase within 14 days of receiving the goods—no explanation needed.
To exercise this right, please contact us at support@hockeygeareu.com within the 14-day period. Once your return is approved, you have another 14 days to send the item(s) back.
Return Summary
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Returns accepted within 14 days of delivery
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Customer is responsible for return shipping costs
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No restocking fees
Return Conditions
Returned items must:
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Be in unused condition
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Include original packaging, labels, and tags
Refunds will be processed once the returned item is received and inspected. Refunds are issued to the original payment method, including original shipping if the return is due to our error or a defective product.
Warranty Claims
In accordance with EU consumer protection laws, all physical goods come with a legal two-year warranty from the date of delivery. This warranty covers manufacturing defects or faults present at the time of delivery.
If you believe your product is defective, please contact us as soon as possible at [your email address], and include:
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A description of the issue
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Proof of purchase
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Photos or videos showing the defect
If the claim is valid, we will offer you a repair, replacement, or full refund, depending on the situation and product availability. In the case of approved warranty claims, we will also cover the return shipping cost.
Please note: Damage caused by normal wear and tear, misuse, or unauthorized modifications is not covered by the warranty.